Project Description
Haden & Custance
Haden & Custance
Haden & Custance
Overview of the Company
Haden & Custance, based in Hastings, New Zealand, specialises in designing and delivering bespoke automated materials handling solutions. With a team of 50-70 full-time employees (FTEs), the company is known for developing customised solutions that often involve long lead times and complex build stages across various industries.
Project Objectives
- Ask more direct questions upfront to reduce client churn and improve project clarity.
- Eliminate waste in the production cycle to enhance efficiency.
- Remove errors and inefficiencies between internal departments to prevent issues later in the production process.
Our Solution
The Lean Hub partnered with Haden & Custance to optimise their internal processes and reduce inefficiencies across departments. By refining the initial client inquiry process, we helped the team ask more precise questions upfront, reducing misunderstandings and ensuring projects started on the right foot. Additionally, we focused on eliminating waste in the production cycle by reviewing how materials were purchased from suppliers, ensuring that accurate drawings were available in a timely manner, and improving communication between design and manufacturing teams.
Key Outcomes
- Reduced Client Churn
More focused client interactions at the outset reduced miscommunications, improving client retention and project satisfaction. - Increased Efficiency
Streamlined procurement processes and optimized workflow reduced waste and saved significant time in the production cycle. - Improved Cross-Department Collaboration
Enhanced communication and coordination between internal departments resulted in fewer errors and smoother handovers between design and manufacturing stages.
By implementing these lean improvements, Haden & Custance achieved massive time savings, improved productivity, and enhanced client satisfaction, ensuring that their bespoke automated solutions are delivered efficiently and without delays.
Client
Haden & Custance
Website
Overview of the Company
Project Objectives
- Ask more direct questions upfront to reduce client churn and improve project clarity.
- Eliminate waste in the production cycle to enhance efficiency.
- Remove errors and inefficiencies between internal departments to prevent issues later in the production process.
Our Solution
Key Outcomes
- Reduced Client Churn
More focused client interactions at the outset reduced miscommunications, improving client retention and project satisfaction. - Increased Efficiency
Streamlined procurement processes and optimized workflow reduced waste and saved significant time in the production cycle. - Improved Cross-Department Collaboration
Enhanced communication and coordination between internal departments resulted in fewer errors and smoother handovers between design and manufacturing stages.
By implementing these lean improvements, Haden & Custance achieved massive time savings, improved productivity, and enhanced client satisfaction, ensuring that their bespoke automated solutions are delivered efficiently and without delays.
Client
Haden & Custance